{"id":37149,"date":"2018-04-26T14:03:48","date_gmt":"2018-04-26T12:03:48","guid":{"rendered":"https:\/\/www.thehempions.com\/?page_id=37149"},"modified":"2026-06-19T14:41:39","modified_gmt":"2026-06-19T12:41:39","slug":"cancel-the-contract","status":"publish","type":"page","link":"https:\/\/hempions.com\/en\/vertrag-widerrufen\/","title":{"rendered":"Cancel the contract"},"content":{"rendered":"<h1 class=\"wp-block-heading has-text-align-center eplus-wrapper\" style=\"margin-bottom:40px\"><strong>Cancel the contract<\/strong><\/h1>\n\n\n<div class=\"wp-block-columns eplus-wrapper is-layout-flex wp-container-core-columns-is-layout-d7fb936d wp-block-columns-is-layout-flex eplus-styles-uid-7efc66\" style=\"margin-bottom:40px\">\n<div class=\"wp-block-column has-border-color has-white-background-color has-background eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\" style=\"border-color:#313131;border-style:solid;border-width:1px;border-radius:12px;padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px\">\n<h3 class=\"wp-block-heading eplus-wrapper\"><strong>Wrong deliveries \/ parcel damage<\/strong><\/h3>\n\n\n\n<p class=\"eplus-wrapper wp-block-paragraph\"><strong>Important:<\/strong> If you <strong>defective<\/strong> or <strong>incorrect products<\/strong> If you have received this, we would ask you to, within <strong>five calendar days<\/strong> after receipt of the package, send an e-mail with photos of the affected package or product to <strong><a href=\"mailto:info@hempions.com\">info@hempions.com<\/a><\/strong> Please send it to us. We will deal with it straight away and send you a replacement free of charge as soon as possible.<\/p>\n<\/div>\n<\/div>\n\n\n<div class=\"wp-block-group eplus-wrapper is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-bottom:60px\"><div class=\"wp-block-group__inner-container\">\n<h2 class=\"wp-block-heading has-text-align-left eplus-wrapper\"><strong>Submit your cancellation online now<\/strong><\/h2>\n\n\n\n<p class=\"has-text-align-left eplus-wrapper wp-block-paragraph\">Use our quick online form to submit your cancellation directly to us electronically. You will then receive immediate confirmation by email.<\/p>\n\n\n<form class=\"woocommerce-form woocommerce-form-order-withdrawal-request order-withdrawal-request\" method=\"post\" action=\"\">\n\t\n\t<div class=\"eu-owb-notice-wrapper\"><\/div>\n\n\t<div class=\"eu-owb-form-fields\">\n\t\t\t\t\t<div class=\"form-row form-row-first\">\n\t\t\t\t<label for=\"order-withdrawal-request-order-number\">Order number<\/label>\n\t\t\t\t<input type=\"text\" class=\"input-text\" name=\"order_number\" id=\"order-withdrawal-request-order-number\" autocomplete=\"off\" \/>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"form-row form-row-last\">\n\t\t\t\t<label for=\"order-withdrawal-request-email\">email&nbsp;<span class=\"required\">*<\/span><\/label>\n\t\t\t\t<input type=\"text\" class=\"input-text\" name=\"email\" id=\"order-withdrawal-request-email\" autocomplete=\"email\" \/>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"form-row form-row-first\">\n\t\t\t\t<label for=\"order-withdrawal-request-first-name\">First name<\/label>\n\t\t\t\t<input type=\"text\" class=\"input-text\" name=\"first_name\" id=\"order-withdrawal-request-first-name\" autocomplete=\"off\" \/>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"form-row form-row-last\">\n\t\t\t\t<label for=\"order-withdrawal-request-last-name\">Last name<\/label>\n\t\t\t\t<input type=\"text\" class=\"input-text\" name=\"last_name\" id=\"order-withdrawal-request-last-name\" autocomplete=\"off\" \/>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"clear\"><\/div>\n\n\t\t\t\t\t\t\t<div class=\"order-supports-partial-withdrawal hidden\">\n\t\t\t\t\t<div class=\"form-row form-row-full\">\n\t\t\t\t\t\t<label class=\"woocommerce-form__label woocommerce-form__label-for-checkbox checkbox\" for=\"manually-select-items\">\n\t\t\t\t\t\t\t<input type=\"checkbox\" class=\"woocommerce-form__input woocommerce-form__input-checkbox input-checkbox\" name=\"manually_select_items\"  id=\"manually-select-items\" \/>\n\t\t\t\t\t\t\t<span class=\"eu-owb-woocommerce-select-certain-items-text\">I want to select the items to cancel manually.<\/span>\n\t\t\t\t\t\t\t<span class=\"notice eu-owb-woocommerce-select-certain-items-desc\">You will receive an email confirming receipt of your withdrawal request. In the email, you will find a link that allows you to select the items you wish to return.<\/span>\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\n\t\t\t<div class=\"form-row form-row-submit\">\n\t\t\t<input type=\"hidden\" id=\"_wpnonce\" name=\"_wpnonce\" value=\"389517d913\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/37149\" \/>\t\t\t<button type=\"submit\" class=\"woocommerce-button button woocommerce-form-return_request__submit\" name=\"order_withdrawal_request\" value=\"Confirm withdrawal\">Confirm withdrawal<\/button>\n\t\t<\/div>\n\t\n\t<div class=\"clear\"><\/div>\n\t<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading eplus-wrapper\"><strong>Cancellation policy<\/strong><\/h2>\n\n\n\n<p class=\"eplus-wrapper wp-block-paragraph\">Consumers have a fourteen-day right of withdrawal.<\/p>\n\n\n\n<h3 class=\"wp-block-heading eplus-wrapper\"><strong>Right of withdrawal<\/strong><\/h3>\n\n\n\n<p class=\"eplus-wrapper wp-block-paragraph\">You have the right to cancel this contract within fourteen days without giving any reason.<\/p>\n\n\n\n<p class=\"eplus-wrapper wp-block-paragraph\">The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.<\/p>\n\n\n\n<p class=\"eplus-wrapper wp-block-paragraph\">To exercise your right of withdrawal, you must complete the online form above, stating your order number. Alternatively, you can also inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). Our contact details:<\/p>\n\n\n\n<p style=\"margin-left:20px\" class=\"eplus-wrapper wp-block-paragraph\"><strong>Hempions GmbH<\/strong><br>Glaserweg 20<br>6890 Lustenau<br>Austria<br>E-mail: <a href=\"mailto:info@hempions.com\">info@hempions.com<\/a><br>Telephone: +43 720 302244<\/p>\n\n\n\n<p class=\"eplus-wrapper wp-block-paragraph\">To comply with the cancellation period, it is sufficient for you to send the notification of the exercise of the cancellation right before the end of the cancellation period.<\/p>\n\n\n\n<h3 class=\"wp-block-heading eplus-wrapper\"><strong>Consequences of revocation<\/strong><\/h3>\n\n\n\n<p class=\"eplus-wrapper wp-block-paragraph\">If you withdraw from this contract, we shall refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than the cheapest standard delivery option offered by us), without undue delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will make this refund using the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this refund.<\/p>\n\n\n\n<p class=\"eplus-wrapper wp-block-paragraph\">We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.<\/p>\n\n\n\n<p class=\"eplus-wrapper wp-block-paragraph\">You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.<\/p>\n\n\n\n<p class=\"eplus-wrapper wp-block-paragraph\"><strong>The right of withdrawal does not apply to the following contracts:<\/strong><\/p>\n\n\n<ul class=\"wp-block-list eplus-wrapper eplus-styles-uid-e5e2d8\">\n<li class=\"eplus-wrapper\">Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual choice or specification by the consumer is decisive, or which are clearly tailored to the consumer\u2019s personal needs.<\/li>\n\n\n\n<li class=\"eplus-wrapper\">Contracts for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded.<\/li>\n<\/ul>\n\n\n<p class=\"eplus-wrapper wp-block-paragraph\"><strong>The right of withdrawal expires prematurely for the following contracts:<\/strong><\/p>\n\n\n<ul class=\"wp-block-list eplus-wrapper eplus-styles-uid-978dcc\">\n<li class=\"eplus-wrapper\">Contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been broken after delivery.<\/li>\n\n\n\n<li class=\"eplus-wrapper\">Contracts for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p> [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"CBBTypography":[],"editor_plus_copied_stylings":"{}","site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"disabled","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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