Cancel the contract

Wrong deliveries / parcel damage

Important: If you defective or incorrect products If you have received this, we would ask you to, within five calendar days after receipt of the package, send an e-mail with photos of the affected package or product to info@hempions.com Please send it to us. We will deal with it straight away and send you a replacement free of charge as soon as possible.

Submit your cancellation online now

Use our quick online form to submit your cancellation directly to us electronically. You will then receive immediate confirmation by email.

Cancellation policy

Consumers have a fourteen-day right of withdrawal.

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

To exercise your right of withdrawal, you must complete the online form above, stating your order number. Alternatively, you can also inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). Our contact details:

Hempions GmbH
Glaserweg 20
6890 Lustenau
Austria
E-mail: info@hempions.com
Telephone: +43 720 302244

To comply with the cancellation period, it is sufficient for you to send the notification of the exercise of the cancellation right before the end of the cancellation period.

Consequences of revocation

If you withdraw from this contract, we shall refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than the cheapest standard delivery option offered by us), without undue delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will make this refund using the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.

The right of withdrawal does not apply to the following contracts:

  • Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual choice or specification by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs.
  • Contracts for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded.

The right of withdrawal expires prematurely for the following contracts:

  • Contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been broken after delivery.
  • Contracts for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature.