Shipping

Shipping costs

Country of dispatch shipping costs Free from
Austria € 3,99 € 40
Germany € 4,99 € 60
Switzerland / Liechtenstein CHF 14,99 CHF 120
Belgium / Luxembourg / Netherlands / Denmark / Hungary / Czech Republic / Slovenia / Slovakia / Italy € 10,99 € 100
France / Poland / Croatia € 14,99 € 150
Sweden / Romania € 19,99 € 200
  • The order value is calculated including vouchers and discounts
  • Switzerland and Liechtenstein under ch.hempions.com
  • Other countries on request

Shipping service provider

Shipping service provider

We ship with DPD, GLS, DHL and Post AG.

Delivery time

Country Delivery time
Austria 2 - 4 workdays
Germany 2 - 4 workdays
Switzerland / Liechtenstein 3 - 5 workdays
Hungary / Czech Republic / Slovenia / Slovakia / Croatia 2 - 4 workdays
Belgium / Luxembourg / Netherlands / Denmark / Italy / Romania 3 - 4 workdays
France / Sweden / Poland 4 - 5 working days

Payment

Payment methods

Payment methods
  • Invoice*
  • Prepayment
  • Credit card (Mastercard, Maestro, Visa, American Express, JBC, Diners)
  • Paypal**
  • Online bank transfer (via EPS or Giropay)***

* from € 25
** except CBD products
*** only for Austria or Germany

Payment service provider

All payments are processed via external payment service providers. No payment information is collected or stored directly by us. By using the respective payment method, the user agrees to the terms of use of the corresponding payment service provider.

Returns & Returns

It is a pity that you want to return your ordered items, but of course you can do so without giving any reasons within 14 days after receipt. For hygienic reasons, you can only return unopened goods to the following address:

Hempions GmbH
Glaserweg 20
A-6890 Lustenau
Austria

Enclose your delivery note and mark the returned items for identification and further processing. Our returns policy states that you will be responsible for the cost of the return and you will need to purchase your own return label. In this case, please keep the tracking number to track your return. Once we have received and inspected your return, we will refund the value of your order to your original method of payment. If you are claiming faulty or incorrectly received goods, please send photos of the items to us as a first step. support@hempions.com to send.

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