Shipping
Shipping costs
| Country of dispatch | shipping costs | Free from |
|---|---|---|
| Austria | € 3,99 | € 40 |
| Germany | € 4,99 | € 60 |
| Switzerland / Liechtenstein | CHF 14,99 | CHF 120 |
| Belgium / Luxembourg / Netherlands / Denmark / Hungary / Czech Republic / Slovenia / Slovakia / Italy | € 10,99 | € 100 |
| France / Poland / Croatia | € 14,99 | € 150 |
| Sweden / Romania | € 19,99 | € 200 |
- The order value is calculated including vouchers and discounts
- Switzerland and Liechtenstein under ch.hempions.com
- Other countries on request
Shipping service provider
We ship with DPD, GLS, DHL and Post AG.
Delivery time
| Country | Delivery time |
|---|---|
| Austria | 2 - 4 workdays |
| Germany | 2 - 4 workdays |
| Switzerland / Liechtenstein | 3 - 5 workdays |
| Hungary / Czech Republic / Slovenia / Slovakia / Croatia | 2 - 4 workdays |
| Belgium / Luxembourg / Netherlands / Denmark / Italy / Romania | 3 - 4 workdays |
| France / Sweden / Poland | 4 - 5 working days |
Payment
Payment methods
- Invoice*
- Prepayment
- Credit card (Mastercard, Maestro, Visa, American Express, JBC, Diners)
- Paypal**
- Online bank transfer (via EPS or Giropay)***
* from € 25
** except CBD products
*** only for Austria or Germany
Payment service provider
All payments are processed via external payment service providers. No payment information is collected or stored directly by us. By using the respective payment method, the user agrees to the terms of use of the corresponding payment service provider.
Returns & Returns
It is a pity that you want to return your ordered items, but of course you can do so without giving any reasons within 14 days after receipt. For hygienic reasons, you can only return unopened goods to the following address:
Hempions GmbH
Glaserweg 20
A-6890 Lustenau
Austria
Enclose your delivery note and mark the returned items for identification and further processing. Our returns policy states that you will be responsible for the cost of the return and you will need to purchase your own return label. In this case, please keep the tracking number to track your return. Once we have received and inspected your return, we will refund the value of your order to your original method of payment. If you are claiming faulty or incorrectly received goods, please send photos of the items to us as a first step. support@hempions.com to send.