Shipping

Shipping costs

Country of dispatch	until 20€	from 20€	Free from
Austria	5,99€	3,99€	40€
Germany	6,99€	4,99€	60€
Switzerland / Liechtenstein	7,95 CHF	4,95 CHF	50 CHF
Belgium / Luxembourg / Netherlands / Denmark / Hungary / Czech Republic / Slovenia / Slovakia / Italy	10,99€	10,99€	100€
France / Poland / Croatia / Ireland	14,99€	14,99€	150€
Sweden / Romania	19,99€	19,99€	200€

• The order value is calculated including vouchers and discounts
• Switzerland and Liechtenstein under hempions.ch
• Other countries on request

Shipping service provider

We ship as standard with DPD. On request, we will ship with the Post AG (please specify in the comments field when ordering).

We ship with the Swiss Post.

Delivery time

Country	Delivery time
Austria	1 - 2 workdays
Germany	2 - 4 workdays
Switzerland / Liechtenstein	2 - 4 workdays
Hungary / Czech Republic / Slovenia / Slovakia / Croatia	2 - 4 workdays
Belgium / Luxembourg / Netherlands / Denmark / Italy / Romania	3 - 4 workdays
France / Sweden / Poland / Ireland	4 - 5 working days

Wrong deliveries / parcel damage

Important: if you defective or incorrect products received, we ask that you return it to us within five calendar days after receipt of the package, send an e-mail with photos of the affected package or product to support@hempions.com to send it to us. Then we can immediately forward this to the responsible office and send you a replacement.

Payment

Payment methods

• - TWINT
• - Credit card (Mastercard, Visa, American Express)
• - PostFinance Card & e-finance
• - Apple Pay & Google Pay
• - Prepayment (2% Discount)
• - Credit card (Mastercard, Visa, American Express, Diners Club, JCB)
• - Invoice*
• - Paypal**

* from € 25 (billing address in Austria or Germany)
** except CBD products

Payment service provider

All payments are processed via external payment service providers. No payment information is collected or stored directly by us. By using the respective payment method, the user agrees to the terms of use of the corresponding payment service provider.

Returns & Returns

It is a pity that you want to return your ordered items, but of course you can do so without giving any reasons within 14 days after receipt. For hygienic reasons, you can only return unopened goods to the following address:

Hempions GmbH
Glaserweg 20
A-6890 Lustenau
Österreich

Enclose your delivery note for identification and further processing and mark the returned items. Our Return Policy means that you will be responsible for the return shipping costs and you must purchase a return label on your own. In this case, please keep the tracking number to track your return. Once we have received and checked your return, we will refund the value of your order to your original payment method.