Shipping

shipping costs

• The order value is After application calculated from vouchers and discounts
• The costs indicated refer to the most favourable shipping method.
• Switzerland and Liechtenstein under hempions.ch
• Other countries on request

Shipping service provider

To Austria
- Shipping with the Austrian Post

To Germany
- Shipping with the Austrian Post / DHL

To Switzerland (hempions.ch)
- Shipping with the Swiss Post

Europe:
- By default with the Austrian Post
- We supply selected countries with DPD or DHL Express

We ship with the Swiss Post.

Delivery time

Wrong deliveries / parcel damage

Important: if you defective or incorrect products received, we ask that you return it to us within five calendar days after receipt of the package, send an e-mail with photos of the affected package or product to support@hempions.com to send it to us. Then we can immediately forward this to the responsible office and send you a replacement.

Payment

Payment methods

• - Paypal*
• - Credit card (Mastercard, Visa, American Express, Diners Club, JCB)
• - TWINT
• - Apple Pay
• - Credit card (Mastercard, Visa, American Express)
• - Payment on account (via Klarna)
• - Prepayment (2% Discount)

* except CBD products

Payment service provider

All payments are processed via external payment service providers. No payment information is collected or stored directly by us. By using the respective payment method, the user agrees to the terms of use of the corresponding payment service provider.

Voucher codes

Voucher codes can be found on the Checkout page can be redeemed before finalising the order.
Percentage discount vouchers cannot be used together unless explicitly stated.
Unfortunately, voucher codes specified in the order note or subsequently communicated by e-mail cannot be taken into account.

Returns & Returns

It is a pity that you want to return your ordered items, but of course you can do so without giving any reasons within 14 days after receipt. For hygienic reasons, you can only return unopened goods to the following address:

Hempions GmbH
Glaserweg 20
A-6890 Lustenau
Österreich

Enclose your delivery note for identification and further processing and mark the returned items. Our Return Policy means that you will be responsible for the return shipping costs and you must purchase a return label on your own. In this case, please keep the tracking number to track your return. Once we have received and checked your return, we will refund the value of your order to your original payment method.