Shipping
Shipping costs
| Country of dispatch | until 20€ | from 20€ | Free from |
|---|---|---|---|
| Austria | 5,99€ | 3,99€ | 40€ |
| Germany | 6,99€ | 4,99€ | 60€ |
| Switzerland / Liechtenstein | CHF 6,99 | CHF 4,99 | CHF 60 |
| Belgium / Luxembourg / Netherlands / Denmark / Hungary / Czech Republic / Slovenia / Slovakia / Italy | 10,99€ | 10,99€ | 100€ |
| France / Poland / Croatia | 14,99€ | 14,99€ | 150€ |
| Sweden / Romania | 19,99€ | 19,99€ | 200€ |
- The order value is calculated including vouchers and discounts
- Switzerland and Liechtenstein under hempions.ch
- Other countries on request
Shipping service provider
We ship with DPD, GLS, DHL and Post AG.
Delivery time
| Country | Delivery time |
|---|---|
| Austria | 2 - 4 workdays |
| Germany | 2 - 4 workdays |
| Switzerland / Liechtenstein | 3 - 5 workdays |
| Hungary / Czech Republic / Slovenia / Slovakia / Croatia | 2 - 4 workdays |
| Belgium / Luxembourg / Netherlands / Denmark / Italy / Romania | 3 - 4 workdays |
| France / Sweden / Poland | 4 - 5 working days |
Wrong deliveries / parcel damage
Important: if you defective or incorrect products received, we ask that you return it to us within five calendar days after receipt of the package, send an e-mail with photos of the affected package or product to support@hempions.com to send it to us. Then we can immediately forward this to the responsible office and send you a replacement.
Payment
Payment methods
- Invoice*
- Prepayment (3% Discount)
- Credit card (Mastercard, Visa, American Express, Diner Club, JCB)
- Paypal**
- Online transfer (via EPS or Giropay)
* from € 25
** except CBD products
Payment service provider
All payments are processed via external payment service providers. No payment information is collected or stored directly by us. By using the respective payment method, the user agrees to the terms of use of the corresponding payment service provider.
Returns & Returns
It is a pity that you want to return your ordered items, but of course you can do so without giving any reasons within 14 days after receipt. For hygienic reasons, you can only return unopened goods to the following address:
Hempions GmbH
Glaserweg 20
A-6890 Lustenau
Austria
Enclose your delivery note for identification and further processing and mark the returned items. Our Return Policy means that you will be responsible for the return shipping costs and you must purchase a return label on your own. In this case, please keep the tracking number to track your return. Once we have received and checked your return, we will refund the value of your order to your original payment method.