shipping costs

Country of dispatch until 20€ from 20€ Free from
Austria 5,99€ 3,99€ 50€
Germany 6,99€ 4,99€ 50€
Switzerland / Liechtenstein 7,95 CHF 4,95 CHF 70 CHF
Belgium / Luxembourg / Netherlands / Denmark / Hungary / Czech Republic / Slovenia / Italy 9,99€ 9,99€ 100€
France / Poland / Croatia / Ireland / Portugal 14,99€ 14,99€ 150€
Sweden / Romania / Spain 19,99€ 19,99€ 200€
  • The order value is After application calculated from vouchers and discounts
  • The costs indicated refer to the most favourable shipping method.
  • Switzerland and Liechtenstein under
  • Other countries on request

Shipping service provider

Hempions shipping

To Austria
- Standard with DPD
on request with the Austrian Post (with surcharge - please select when ordering)

To Germany
Shipping with the Austrian Post / DHL
on request with DPD (with surcharge - please select when ordering)

To Switzerland (
- Shipping with the Swiss Post

Standard with DPD
- We supply selected countries with DHL Express.

Delivery time

Country Delivery time
Austria 1 - 2 workdays
Germany 2 - 4 workdays
Switzerland / Liechtenstein 2 - 4 workdays
Hungary / Czech Republic / Slovenia / Croatia 2 - 4 workdays
Belgium / Luxembourg / Netherlands / Denmark / Italy / Romania 3 - 4 workdays
France / Sweden / Poland / Ireland 4 - 5 working days

Wrong deliveries / parcel damage

Important: if you defective or incorrect products received, we ask that you return it to us within five calendar days after receipt of the package, send an e-mail with photos of the affected package or product to to send it to us. Then we can immediately forward this to the responsible office and send you a replacement.


Payment methods

Payment methods

  • - TWINT
  • - Credit card (Mastercard, Visa, American Express)
  • - PostFinance Card & e-finance
  • - Apple Pay & Google Pay
  • - Prepayment (2% Discount)
  • - Credit card (Mastercard, Visa, American Express, Diners Club, JCB)
  • - Invoice*
  • - Paypal**

* from € 18 order total (billing address in Austria or Germany)
** except CBD products

Payment service provider

All payments are processed via external payment service providers. No payment information is collected or stored directly by us. By using the respective payment method, the user agrees to the terms of use of the corresponding payment service provider.

Returns & Returns

It is a pity that you want to return your ordered items, but of course you can do so without giving any reasons within 14 days after receipt. For hygienic reasons, you can only return unopened goods to the following address:

Hempions GmbH
Glaserweg 20
A-6890 Lustenau

Enclose your delivery note for identification and further processing and mark the returned items. Our Return Policy means that you will be responsible for the return shipping costs and you must purchase a return label on your own. In this case, please keep the tracking number to track your return. Once we have received and checked your return, we will refund the value of your order to your original payment method.

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